Be prepared to be frustrated - I am going to tease you unmercifully in this column.
Normally I don't do this - the idea, after all, is to entertain you and win your loyalty to Camera Electronic. To entice you to come on down and leave your money on the counter. So I don't berate you and I don't make false promises - and I don't dance around telling you that I know something that you don't. Until now.
Oh, it's not just me. It's the staff in the Camera Electronic Repair Department too. They know something that you don't.
Okay - the Sony connection first. Great cameras that they are, Sony mirror-less digital camera bodies have the same basic problem that all other cameras with removable lenses - dust and particles will eventually get into them and onto the sensor. Be you ever so careful or ever so obsessed, the dust will eventually beat you. And as all digital camera owners will discover, you need a sensor clean.
Up till now, there have been any number of sensor cleaning tips, kits, bits of equipment, and rituals devised for cleaning sensors - some of them have worked, most of them have not. Some have ruined sensors. This is particularly noticeable for people who have tried to do it as a home-job.
Sony mirror-less sensors have been a particular problem. I was alerted to this by one of the scientists in the CE Repair Department who was able to show me any number of anguished posts on the internet forums about it - and equally anguished emails passing back and forth amongst professional repair firms in other parts of the world. Many professional people seem to have spent a lot of time trying to clean Sony sensors and ended up with them just as dirty as before.
Well the two scientists in the CE Repair Department conducted a series of practical experiments to solve this and have devised a procedure that DOES clean the Sony mirror-less sensor completely - and can do it easily in the future. I was not initiated fully in the arcane ritual of it...being frightened of the bubbling vats and whirring flywheels - but that does not stop me from reporting their success. They are not going to release the secret - they are going to keep it as a working procedure for the Repair Department at the normal commercial price. It will be known as The Secret. It is a multi-stage process.
Note: The Secret does not involve those little rubber pads on the end of sticks that some people think are marvellous. They look like an invitation to disaster. About like poking your sensor with a wet Gummy Bear...
I can also confidently rule out steel wool pads or a wood chisel.
SO....take a look at the images that your Sony mirror-less camera has been pumping out recently. If there are little grey balloons in the sky, you need The Secret. Bring the camera in to Camera Electronic Repair Department next week and they will make those balloons go away. If the grey balloons have replaced the faces of your brides, grooms, newborns, or family members, bring it in NOW!
